Webcast Frequently Asked Questions

What are the benefits of webinars?
 

When will I receive login instructions?
 

Can I connect to the webinar using a VPN (Virtual Private Network)?
 

What are the system requirements for attending a webinar?
 

Do I have to test my system prior to the webinar?
 

Do I need external speakers or headphones?
 

Do I need a microphone to participate in the webinar?
 

What will I see on the screen when I am viewing the webinar?
 

How are questions submitted to the presenters during the webinar?
 

How do I get access to the webinar slides?
 

Who do I contact if I require technical assistance during a webinar?
 

How is my attendance verified?
 

Will I receive a Certificate of Attendance?
 

 

 


 

What are the benefits of webinars?

  • • You will receive high-quality training from the convenience of your office, home or anywhere you can access the Internet.
  • • You will earn the same number of CPE Credits as you would at a live presentation.
  • • You will save time and money by eliminating travel and the associated expenses.
  • • You can download the presentation for future reference.

 

When will I receive login instructions?
Easy-to-follow instructions for logging into the webinar will be emailed to all registrants on the day prior to the webinar. Please make sure to review these instructions carefully.

 

Can I connect to the webinar using a VPN (Virtual Private Network)?
No, you will not receive audio. You need to connect directly to the webinar without going through a VPN to receive both audio and video.

 

What are the system requirements for attending a webinar?

Windows:

  • • Windows 7, 8.1, or Windows 10
  • • 2.3 GHz, dual core and 4 GBs of RAM
  • • Mozilla Firefox or Google Chrome

Mac:

  • • Mac OSX 10.9 or higher
  • • Mozilla Firefox or Google Chrome

If you do not have either browser listed above, please visit the following links in order to download one:
Google Chrome or Mozilla Firefox

Please note: Starting in January 2020, Microsoft will no longer support Windows 7.

 

Do I have to test my system prior to the webinar?

While it is not required to test your system, it is recommended. Some companies have firewalls and security measures in place that may make connection difficult. While this can be corrected with the help of your IT department, this needs to be done prior to the webinar.

In the rare case that you need specific firewall ports opened, which will enable you to easily log into the event and receive and respond to the attendance verification polls during the webinar, please contact your internal IT department. The following is a list of our ports:

80, 443, 8082 in TCP
16384 to 32767/UDP towards media1.cpeonlinewebinars.com

Alternatively, our STUN/TURN setup supports RTP tunneling over port 443, but it is required to have UDP traffic enabled towards *.xirsys.com

If you do intend to test your system, please make sure that once you log into the webinar and test, that you click the red ‘LOG OUT’ button in the top right hand corner of the webinar. If you do not, you will experience issues the day of your webinar.

 

Do I need external speakers or headphones?
If you are using a laptop, we recommend using external speakers or headphones.

 

Do I need a microphone to participate in the webinar?
No. Participants cannot talk to the presenters—all questions are typed on-screen.

 

What will I see on the screen when I am viewing the webinar?
Every user who logs into the webinar will have to test their connection. There will be a small test video that plays, along with some audio, to ensure a person is able to see and hear the webinar. If video and audio are functioning properly, click the green ‘I can see and hear’ button. If you have any issues, click the orange ‘I cannot see and/or hear the webinar’ button. It will direct you to our customer support hotline (1-800-544-1114) and our team will assist you in determining the cause of the problem.

Once you go past the connection test, you will be placed into the classroom. If you log into the class before it is meant to begin, you will be sent to the Waiting Room, where it will display a start time and date for the webinar.

If you log into the class as it is taking place or enter from the Waiting Room, you will be able to see the presentation, a chat or “write us” box in which you can type questions to the presenter, a window that allows you to download materials, a window that you can access the registration and evaluation forms, and icon widgets that launch other features. You will be able to hear the presenters through your speakers at this point as well.

 

How are questions submitted to the presenters during the webinar
You can type questions to the presenters using the chat or “Write Us” box.

 

How do I get access to the webinar slides?
On the day prior to the webcast, you will receive an email with login instructions. The email will also provide instructions on how to download the slides for the webinar, or you can download the materials from one of the widgets at any point during the presentation.

Note: Unauthorized reproduction or use of the downloaded materials is strictly prohibited.

 

Who do I contact if I require technical assistance during a webinar?
If you require technical assistance during the webinar, please call 1-800-544-1114 during normal business hours. For assistance during evening and weekend webinars only, please call 1-877-899-9436.

 

How is my attendance verified?
Throughout the webinar, you will be asked to verify your attendance through a user-friendly, state-of-the-art polling system. You must click on a minimum of 75% of the polls to receive full CPE credit for the webinar.

 

Will I receive a Certificate of Attendance?
Yes. Your certificate will be emailed to you within 1-2 business days, provided you have met the 75% attendance response rate requirement during your time logged in to the webinar. CPE credit will be awarded for actual instructional time (excluding breaks).

 

 

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