Leadership is the ongoing process of aligning people, processes and resources to drive business results. The model that best accomplishes this goal is based on a framework that both elevates individuals and holds them accountable for deliverables and ensures alignment to the customer. This self-study webinar will help you:
- Be an effective leader and stand out from the pack
- Discover why some leaders fail and how to avoid potential pitfalls
- Explore the crucial roles of team development: Forming, Storming, Norming and Performing
To help accountants develop the leadership skills to grow professionally and become effective members of a corporate team. Using group exercises to practice their skills, participants will learn how to set goals, identify and confront problems, develop solutions and foster team success.
- Effective vs. ineffective leadership
- Developing high-performance teams and working effectively with team members
- Different roles and responsibilities within a team
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Establishing teams
– Collaborative and high performance
– Heterogeneous team mindset
– Harmony and efficiency model - Core components of strategic development: human capital, finance/revenue, process and technology
- Differences between work groups, high-performance teams and virtual teams
- Manager as leader, developer, confronter and mentor
- Handling problem employees and employee problems
- Stakeholder valuation: understanding customers, partners and competitors
• Identify the context in which both formal and informal negotiation occurs
• Identify the primary characteristics of negotiation
• Identify the critical factors in all negotiations
• Recognize the types of powers held by the parties to a negotiation
• Recognize the ramifications of information in the negotiating process
• Recognize the most efficient pre-negotiation session steps to take
• Identify the recommended information to gather before a negotiation
• Identify the information that should be readily shared in a negotiation
• Identify the optimal approach to understanding the opposing party’s needs and interests
• Recognize the optimal approach to phrasing questions during a negotiation
• Recognize the role of time as it reflects the negotiating party’s behavior
• Recognize the typical timing of the giving and receiving of concessions in a negotiation
• Recognize the implications of a negotiator’s personality type in negotiations
• Recognize the implications of contrasting personalities in a negotiation
• Identify the role of trust in negotiations
• Identify the role of personal confidence in negotiations
• Identify the goals of compromising in a “win-win” negotiation
• Identify the behavior of an adversarial negotiator
• Identify the appropriate “style” of any given negotiation
• Recognize the primary methods of persuasion
• Recognize the factors having the most influence in determining the appropriate negotiating style
• Recognize the characteristics of a skilled persuader
• Recognize the motivations of a “hard bargainer”
• Identify the role of silence in a negotiation
• Identify the traits of an individual who employs the “scorched earth” method to negotiation
• Identify the perspective of an individual who employs the reasoning and logic method of persuasion
• Identify the perspective of an individual who uses power and intimidation to persuade
• Identify the percentage of communication conveyed by appearance
• Identify the forms of appearance in the context of communication
• Recognize methods to improve communication
• Recognize the role of open-ended questions in negotiations
• Recognize examples of open-ended and close-ended questions
• Recognize the elements of mutual gains negotiations
• Identify the characteristics of a win-win negotiation strategy
• Identify the basis for goals in a negotiation
• Recognize a position vs. an interest
• Recognize the role of legitimacy in the context of negotiations
• Identify the point at which a negotiator should not accept an agreement
• Identify the role of options in negotiations
• Identify the characteristics of objectives entering into a negotiation
• Recognize the different types of power in negotiations
• Recognize the ramifications of future relationships in a negotiation
• Recognize the role of commitments in a negotiation